Support

Find frequently asked questions, contact forms, contact information for our support team, and more.

Q&AFAQ

App management and operation

Q

How much does the app cost?

A

The price of the app has not been finalized yet.We will inform you later when it is confirmed.

Q

Is there a minimum usage period for the app?Will I get a refund if I cancel the app in the middle of the period?

A

The minimum usage period of the app is one month. Even if you cancel within one month, the amount for the remaining period will not be refunded.

Q

Can it be used by staff who do not have programming or web design skills?

A

Yes. No programming or web design expertise is required to use Sakurabook.The management screen is also designed to be used intuitively.

Q

What will happen to the support after installing the app?

A

yes.Support accepts questions and inquiries by e-mail, and as a general rule, we try to respond within 2 days during business hours on weekdays.

Q

Is it possible to have multiple app administrator accounts?

A

The number of app admin accounts depends on your Shopify course. You can increase up to 2 for Basic and up to XNUMX for Standard.


Reservation app features

Q

Is it possible to set an interval time before and after the reservation service?

A

Yes, you can freely set the interval time before and after the reservation, such as 15 minutes for advance preparation and 30 minutes for cleaning up.

Q

Is it possible to manually select approval / disapproval of the accepted reservation?

A

Yes, reservations can be officially accepted after selecting "Approve / Disapprove".It is also possible to accept reservations automatically.

Q

How can I follow a customer who has made a reservation?Is there a function to automatically deliver alert emails the day before the reservation?

A

Yes.You can set an alert email to send the delivery contents from the management screen the day before the reservation.

Q

Can any number of staff (service providers) be registered?

A

Yes.Since there is no limit to the number of registrations, staff (service providers) can register as many people as possible on one site.

Q

Is it possible to freely set the reservation reception date and time?

A

The reception hours can be freely selected for each day of the week.Holidays and holidays can also be set.It is also possible to set a reception start date, such as starting reception for the next month from the 1st of the current month.

Q

Is it possible to set the reservation reception date and time for each staff (service provider)?

A

Yes, you can set the reservation acceptance date and time for each person in charge according to the convenience of the registered staff (service provider).You can reflect them in the reservation calendar posted on the introduction page of each person in charge.

Q

Is it possible to have a lunch break during reception hours?

A

Yes.You can set multiple time ends for each day of the week, such as 9 am to 12 pm and 13 pm to 18 pm.In this example, the reception hours are from 9:18 to 12:13 and the lunch break is from XNUMX:XNUMX to XNUMX:XNUMX.

Q

Can customers freely choose the start time and end time when booking facilities such as rental spaces?How can I set the charge at that time?

A

The charge can be set as "basic charge + hourly unit price x reservation time" for each reservation menu, and when the customer selects the reservation time within the empty frame, the charge is automatically calculated according to the reservation time.

Q

Is it possible to set the deadline for accepting reservation services?

A

Yes, you can set the deadline starting from the reservation date, such as 18:XNUMX the day before the reservation.


App linkage function

Q

Is it possible to send a reservation confirmation or reservation reminder message to SMS, LINE, Instagram, etc.?

A

Sakurabook's reservation confirmation and reservation reminder functions are only email delivery.

Q

Is it possible to link Sakurabook's reservation calendar with Google Calendar?

A

Yes. It is possible. It works with Google Calendar in a 2-way format.When the reservation of the site is confirmed, the confirmed reservation schedule will be written in the linked Google calendar, and the appointment schedule added to the Google calendar will be reflected as "no space".

Q

Is it possible to use Sakurabook to accept reservations for online services?

A

You can set up a Zoom account from the app management screen.It is possible to provide customers with a batch process of reservations, payments, and meeting URL distribution for paid online services.

Q

Is it possible to link with meeting tools other than Zoom?

A

You can link with Zoom by setting up a Zoom account in the app, but other meeting tools need to be linked via Zapier.


Reservation site production

Q

Please tell us about the Shopify themes that the Sakurabook app can implement.

A

It supports all Shopify themes, including various Online Store 2.0 themes such as Dawn.It can also be implemented in the theme Debut, which is introduced by more than half of the merchants.

Q

Can I set up a reservation calendar on the reservation site?

A

It is possible to set up a reservation calendar within the theme. It is possible to ask the customer to check the availability with "○", "△", "×", etc., and apply for a reservation starting from the date and time specified on the reservation calendar.

Q

Can coupon discounts (Shopify discounts) be applied to booking services?

A

Yes, it can also be applied to reservation services.

Q

What is the flow when accepting reservations for free?

A

For free bookings, we bypass the Shopify cart payment page and provide a booking widget that allows you to create bookings directly in the app.

Q

Is it possible to set an upper limit for the number of reservations?

A

Yes, you can set the maximum number of reservations for each reservation menu.You can do this by setting Shopify's inventory.

Q

Is there a Shopify theme for Sakurabook?

A

Currently under consideration.

Q

What is the server for running the app?

A

Google Cloud Platform.

Q

Is it possible to set a conversion tag when delivering ads such as Google ads and affiliate ads?

A

Yes.Can be installed. It is possible to freely install Google Tag Manager and various affiliate advertising banners. (However, this is a Shopify feature.)


Introduction consultation

Q

Can I use it to book a rental car?

A

When using it to reserve a rental car, you can set the price of the reservation menu as an hourly unit price or a daily unit price.In addition, various options can be supported by the product option function of Shopify.

Q

Is it possible to make a reservation by subscription?

A

There is no subscription reservation function. Only one reservation application is supported.

Q

Many staff work in stores (hair salons), and each staff member has a profile introduction page.Is it possible to accept reservations by installing a reservation application here?

A

It is possible to set up a service menu for each store staff and an individual reservation calendar on the profile introduction page of the store staff.

Q

Is it possible to register multiple rental spaces on one reservation site?

A

Yes, you can post multiple rental space introduction pages on one reservation site.It is possible to accept reservations from each page using the reservation calendar.


Shopify payment function

Q

Please tell me about the payment method for reservations.

A

All payment methods that can be set up in Shopify can be used to settle reservation services. You can set up a number of payment services, including Shopify payments.

Q

Is it possible to settle the sale of goods and the reservation service at the same time?

A

Goods sales and reservation services posted on the same site can be settled at the same time.For example, you can reserve a cut and buy shampoo at the same time at a hair salon.

Q

Can I select "Pay now online" or "Pay at the store after the service is provided" when applying for a reservation?

A

Yes.This request can be resolved through Shopify's payment settings.

INFOWindow information

Reception email address

info@sakurabook.jp

Support team hours

Weekdays 10:30-17:30 Japan time, excluding weekends and holidays

・We do not plan to accept applications over the phone.We are planning to accept only e-mail or inquiry form.

- The maximum expected time for a customer to receive an initial response from a member of the customer support team is 6 hours.