Sakurabook is the first Shopify reservation app to support Japanese

FAQFAQ

Q

How much does the app cost?

A

There are four courses depending on the number of reservations, from LITE for $47/month (500 reservations/month) to BUSINESS for $137/month (2,000 reservations/month).There is also a great annual contract plan where you can use 2 months free of charge. We also offer a 14-day free trial,Shopify App StorePlease apply from.

Q

Is there a minimum usage period for the app?Will I get a refund if I cancel the app in the middle of the period?

A

The minimum usage period of the app is one month. Even if you cancel within one month, the amount for the remaining period will not be refunded.

Q

Can it be used by staff who do not have programming or web design skills?

A

Yes. No programming or web design expertise is required to use Sakurabook.The management screen is also designed to be used intuitively.

Q

What will happen to the support after installing the app?

A

SupportWe have set up a contact window on the page.We will reply to your inquiry by the next business day (in principle, if it is during business hours on weekdays).

Q

Is it possible to have multiple app administrator accounts?

A

The number of app admin accounts depends on your Shopify course. You can increase up to 2 for Basic and up to XNUMX for Standard.

Q

How can I change to Space Reservation or Service Reservation after starting the application?

A

You can change it from "Settings" -> "Reservation type" by clicking the "Change to rental space" or "Switch to service type" button.If you make changes, you will need to import the products again.

Q

The connection between the product and Sakurabook does not work.

A

First, make sure your products are correctly tagged with the desired service, such as 'Service', 'Rental', 'Addon', etc.If it still does not work properly, existing product settings may be affecting it, so please try re-registering as a new product.

Q

What happens if the maximum number of reservations for each plan is exceeded?

A

If you reach the upper limit of the number of reservations for the course, we will send you an e-mail notifying you when the limit is reached, so please upgrade the course. (Please note that if you do not upgrade, we will not accept more reservations than the upper limit.)

Q

Is it possible to set an interval time before and after the reservation service?

A

Yes, you can freely set the interval time before and after the reservation, such as 15 minutes for advance preparation and 30 minutes for cleaning up.

Q

Is it possible to manually select approval / disapproval of the accepted reservation?

A

Reservations are treated as "merchandise" on shopify.Therefore, "reservation approval" = "confirmation of product payment".Manual confirmation is controlled by shopify store settings, not by sakurabook.
If you have enabled manual capture of payments in your shopify store settings, you can manually authorize payments within the authorization period.You can also authorize payments automatically by enabling auto-confirmation.
Payment Authorization and Confirmation

Q

How can I follow a customer who has made a reservation?Is there a function to automatically deliver alert emails the day before the reservation?

A

Currently, such functionality is not implemented.We are planning to add more functions in future updates, so please wait for a while.

Q

Can any number of staff (service providers) be registered?

A

Yes.Since there is no limit to the number of registrations, staff (service providers) can register as many people as possible on one site.

Q

Is it possible to freely set the reservation reception date and time?

A

The reception hours can be freely selected for each day of the week.Holidays and holidays can also be set.It is also possible to set a reception start date, such as starting reception for the next month from the 1st of the current month.

Q

Is it possible to set the reservation reception date and time for each staff (service provider)?

A

Yes, you can set the reservation acceptance date and time for each person in charge according to the convenience of the registered staff (service provider).You can reflect them in the reservation calendar posted on the introduction page of each person in charge.

Q

Is it possible to have a lunch break during reception hours?

A

Yes.You can set multiple time ends for each day of the week, such as 9 am to 12 pm and 13 pm to 18 pm.In this example, the reception hours are from 9:18 to 12:13 and the lunch break is from XNUMX:XNUMX to XNUMX:XNUMX.

Q

Can customers freely choose the start time and end time when booking facilities such as rental spaces?How can I set the charge at that time?

A

You can freely select the start time and end time in 5 minute increments.For example, the start time is 14:20 and the end time is 15:05. Flexible time selection is possible according to availability.The fee can be set for each reservation menu as "basic fee + hourly unit price x reservation time + optional fee", and if the customer selects the start time and end time from among the available reservations, the fee will automatically be charged according to the reservation time. calculated.

Q

Is it possible to set the deadline for accepting reservation services?

A

Yes, you can set the deadline starting from the reservation date, such as 18:XNUMX the day before the reservation.

Q

How can the user cancel?

A

You can manually cancel the reservation in the reservation management calendar on the dashboard.Since there is no cancellation function by the user themselves, it is necessary to request the site operator to cancel using the cancellation form on the site or by e-mail.

Q

I can not purchase correctly at the time set in the reservation wizard x the set price. (Example: I set 1,000 yen for 3 hours, but when I put it in the cart, it is calculated as 1,000 yen.)

A

This is due to the juxtaposition of both Shopify's default "Add to Cart" button and the Sakurabook app's booking wizard's "Checkout" button.From the theme customization screen, you need to edit the product page and delete or hide the Shopify default "buy button".

Q

Is it possible to send a reservation confirmation or reservation reminder message to SMS, LINE, Instagram, etc.?

A

Sakurabook's reservation confirmation and reservation reminder functions are only email delivery.

Q

Is it possible to link Sakurabook's reservation calendar with Google Calendar?

A

Yes. It is possible.Once the site reservation is confirmed, the confirmed reservation schedule will be written to the linked Google calendar.

Q

Is it possible to use Sakurabook to accept reservations for online services?

A

You can set up a Zoom account from the app management screen.It is possible to provide customers with a batch process of reservations, payments, and meeting URL distribution for paid online services.

Q

Is it possible to link with meeting tools other than Zoom?

A

It does not work with meeting tools other than Zoom.

Q

Please tell us about the Shopify themes that the Sakurabook app can implement.

A

Sakurabook supports Online Store 2.0. It can be implemented in many themes such as Dawn that supports Theme-app-extensions, Craft, Refresh, Studio, and Sense.

Q

Can I set up a reservation calendar on the reservation site?

A

You can set up a booking calendar using any theme within the Shopify platform. It is possible to ask the customer to check the availability with "○", "△", "×", etc., and apply for a reservation starting from the date and time specified on the reservation calendar.

Q

Is it possible to set up a reservation calendar on any page of the site?

A

For various themes of Online Store 2.0, a function to manage in the category called App blocks has appeared, and it is easy to install.

Q

Can coupon discounts (Shopify discounts) be applied to booking services?

A

Yes, it can also be applied to reservation services.

Q

What is the flow when accepting reservations for free?

A

For free reservations, reservations can be completed without going through the Shopify cart screen (payment screen).

Q

Is it possible to set an upper limit for the number of reservations?

A

In the current version, only one person can make a reservation at the same time.

Q

Is there a Shopify theme for Sakurabook?

A

Currently under consideration.

Q

What is the server for running the app?

A

Google Cloud Platform.

Q

Is it possible to set a conversion tag when delivering ads such as Google ads and affiliate ads?

A

Yes.Can be installed. It is possible to freely install Google Tag Manager and various affiliate advertising banners. (However, this is a Shopify feature.)

Q

Can I use it to book a rental car?

A

When using it to reserve a rental car, you can set the price of the reservation menu as an hourly unit price or a daily unit price.In addition, various options can be supported by the product option function of Shopify.

Q

Is it possible to make a reservation by subscription?

A

There is no subscription reservation function. Only one reservation application is supported.

Q

Many staff work in stores (hair salons), and each staff member has a profile introduction page.Is it possible to accept reservations by installing a reservation application here?

A

It is possible to set up a service menu for each store staff and an individual reservation calendar on the profile introduction page of the store staff.

Q

Is it possible to register multiple rental spaces on one reservation site?

A

Yes, you can post multiple rental space introduction pages on one reservation site.It is possible to accept reservations from each page using the reservation calendar.

Q

Can it be used for pre-order sales on apparel e-commerce sites?

A

No.Reservations for rental spaces, beauty salons, online services, etc. are mainly used, and reservations for apparel, etc. are not supported.

Q

Is it possible to test on the development site before paying?

A

no.It is possible to install the app itself, but in order to verify all functions, it is necessary to set up a paid billing registration for the Shopify and Sakurabook apps.However, development stores created by Shopify partners will be able to use all features indefinitely (*This feature currently has bugs, and some of these features may not be available. ).Also, if you contact him individually with his shop name, we can support the use of all functions on the development store.

Q

In addition to online reservations, do you offer a rental service for items?

A

You can also use the rental space operation system to rent items.It is possible to build a system that automatically accepts the use by adjusting various settings, such as not allowing other customers to use it for ○ days from the date of acceptance or scheduled return date.However, in the case of rental items, it is also important to check the flow with manpower, such as when the rental item was delivered to the customer or when it was returned.

Q

I signed up for a 1-month Sakurabook subscription on the Shopify Partners development store, but it's on hold and I can't use the free trial to validate the various features.

A

This is fully functional indefinitely for development stores created by Shopify Partners.However, this feature is currently buggy and some of these features may not be available.If you let us know your Shop name individually, we can support the use of all features in development stores (however, use of this feature is limited to development stores created by Shopify partners).

Q

Is it possible to build a site that combines normal product sales and product rental?

A

It is possible to use Sakurabook's "rental space" reservation type and the usual Shopify sales function.In addition, when using the two patterns of normal sales and rental functions together, it is necessary to prepare two types of templates, one with the Sakurabook reservation wizard and the other for normal Shopify sales.

Q

Please tell me about the payment method for reservations.

A

All payment methods that can be set up in Shopify can be used to settle reservation services. You can set up a number of payment services, including Shopify payments.

Q

Is it possible to settle the sale of goods and the reservation service at the same time?

A

Goods sales and reservation services posted on the same site can be settled at the same time.For example, you can reserve a cut and buy shampoo at the same time at a hair salon.

Q

Can I select "Pay now online" or "Pay at the store after the service is provided" when applying for a reservation?

A

Yes.This request can be resolved through Shopify's payment settings.