Create a Shopify reservation site with Sakurabook!

FAQFAQ

Q

What is Sakurabook? And how does it work?

A

Sakurabook is Shopify's first official reservation app that fully supports Japanese. By introducing the app to your Shopify site, you can add a reservation service to the popular shopping cart Shopify product sales site, removing the barrier between product sales and reservations. What you can do with Sakurabook is as follows.
・You can sell products at beauty salons, gyms, pet salons, etc., as well as accept reservations and make payments.
・Reservations and payments can be made for free and paid online services using Zoom.

Q

How much does the app cost?

A

There are four courses depending on the number of reservations, ranging from Light at $47 per month (500 reservations/month) to Business at $137 per month (2,000 reservations/month). There is also a great annual contract plan where you get two months of usage free of charge. We also offer a 2-day free trial.Shopify App StorePlease apply from.

Q

How long is the contract?

A

All Sakurabook plans are monthly. He also has an annual plan (effectively 2% discount) that provides a discount for 16.7 months. We offer a 14-day free trial period for all plans.

Q

I'm a Shopify partner, can I try out apps for free and without limits on the development store?

A

Sakurabook is a Partner Friendly app. You can try out all features for free and without limit on the development store on your Shopify partner-managed site.

Q

What will happen to the support after installing the app?

A

SupportWe have set up a contact point on this page. We respond to inquiries by the next business day (as a general rule). AlsoUser GuideWe have also established a website, so please refer to it.

Q

What happens if the maximum number of reservations for each plan is exceeded?

A

When we reach 80% of the maximum number of reservations for each course, we will send you an email with "plan upgrade information." Please upgrade your plan from the app management menu. (Please note that if you do not upgrade, we will not accept reservations exceeding the maximum number.)

Q

Is it possible to set an interval time before and after the reservation service?

A

Yes, you can freely set the interval time before and after the reservation, such as 15 minutes for advance preparation and 15 minutes for cleaning up.

Q

Is it possible to manually select approval / disapproval of the accepted reservation?

A

Reservations are treated as "products" in Shopify. Therefore, "reservation approval" = "product payment confirmation". Manual confirmation is controlled by shopify store settings, not sakurabook.
If you have enabled manual capture of payments in your shopify store settings, you can manually authorize payments within the authorization period.You can also authorize payments automatically by enabling auto-confirmation.
Payment Authorization and Confirmation

Q

How can I follow a customer who has made a reservation?Is there a function to automatically deliver alert emails the day before the reservation?

A

yes. There is a function that automatically sends an alert email the day before the reservation date. However, you cannot edit the content of the delivered email. (We plan to make it editable in future versions.)

Q

Can any number of staff (service providers) be registered?

A

Yes.Since there is no limit to the number of registrations, staff (service providers) can register as many people as possible on one site.

Q

Is it possible to freely set the reservation reception date and time?

A

受付時間は曜日ごとに自由に選択できます。12:00〜13:00を休憩時間に指定したり、12:00〜13:00と17:00〜18:00というように１日に２回以上の休憩時間を設けることも可能です。

Q

Can I set up temporary leave for my staff, such as paid vacation, holidays, and Obon holidays?

A

For details on how to set temporary closures such as holidays and Obon holidays, please refer to the user guide.Set up temporary leave for staffPlease refer to the page.

Q

Is it possible to set the reservation reception date and time for each staff (service provider)?

A

Yes, you can set the reservation reception date and time for each staff member according to the convenience of the registered staff (service provider). These can be reflected in each person's availability calendar in the reservation wizard.

Q

Can customers choose their own start and end times when booking a service?

A

The customer selects the start time from the availability calendar. The end time is automatically determined according to the usage time set in the app management menu > Service > "Reservation time length (service provision time)". For example, if the reservation time is set to 1 hour, and the customer applies for a start time of 13:00, the end time will be 14:00.

Q

How can I price my services?

A

The service fee will be reflected in the amount listed in Shopify's Product Management > Product Information Edit Menu > Pricing Settings. However, if you link the reservation service in the app, the amount listed will be reset, so you will need to write the amount (service fee) in the price setting again after linking with the app.

Q

Is it possible to set the deadline for accepting reservation services?

A

It cannot be set.

Q

What if a customer wants to cancel their reservation?

A

There is no cancellation function by the customer (user), so cancellations must be accepted via email or phone, and the site operator must manually process them using the reservation management calendar on the dashboard.

Q

Is it possible to send a reservation confirmation or reservation reminder message to SMS, LINE, Instagram, etc.?

A

Sakurabook's reservation confirmation and reservation reminder functions are only email notifications.

Q

Is it possible to link Sakurabook's reservation calendar with Google Calendar?

A

Yes. It is possible.Once the site reservation is confirmed, the confirmed reservation schedule will be written to the linked Google calendar.

Q

Is it possible to use Sakurabook to accept reservations for online services?

A

You can set up a Zoom account from the app management screen.It is possible to provide customers with a batch process of reservations, payments, and meeting URL distribution for paid online services.

Q

Please tell us about the Shopify themes that the Sakurabook app can implement.

A

Sakurabook is an app that supports Online Store 2.0. It can be implemented in many themes including Dawn, which supports Theme-app-extensions, Craft, Refresh, Studio, and Sense.

Q

How does the availability calendar that can be placed on the product page of a Shopify site indicate availability?

A

Ask the customer to check the availability by marking "○", "△", "×", etc. "○" are all vacant. “△” is partially filled. All "x" are filled in. You can make reservations using the intuitive and easy-to-understand availability calendar.

Q

Should I create the service introduction page where the reservation wizard is installed in the app's management menu?

A

No, by creating a service introduction page using Shopify's product page editor and adding the tag "service", you can link it to the app as a service introduction page. You can configure settings such as business hours, reservation time, preparation time, location selection (physical store/Zoom), and staff selection for the linked service in the app management menu.

Q

The connection between the product and Sakurabook does not work.

A

Please check if "service" (half-width alphabet) is correctly written in the tag field in the product editing menu. Also, the product status must be published, not draft. If it still does not work properly, the existing product settings may be affected, so please try re-registering it as a new product.

Q

Is it possible to set up a reservation calendar on any page of the site?

A

Sakurabook's App blocks (= Reservation Wizard) can only be installed on product introduction pages (on the Online Store 2.0 Shopify theme).

Q

Can coupon discounts (Shopify discounts) be applied to booking services?

A

Yes, it can also be applied to reservation services.

Q

What is the process (reservation flow) when accepting reservations for free?

A

For free reservations, you will be redirected to the reservation completion screen without going through the Shopify cart screen (payment screen).

Q

Is it possible to set an upper limit for the number of reservations?

A

In the current version, only one person can make a reservation at the same time.

Q

Is there a Shopify theme for Sakurabook?

A

Currently under consideration.

Q

What is the server for running the app?

A

Google Cloud Platform.

Q

Is it possible to set a conversion tag when delivering ads such as Google ads and affiliate ads?

A

Yes.Can be installed. It is possible to freely install Google Tag Manager and various affiliate advertising banners. (However, this is a Shopify feature.)

Q

Is it possible to make a reservation by subscription?

A

There is no subscription reservation function. Only one reservation application is accepted.

Q

Can I register multiple stores on one reservation site?

A

Yes, you can post multiple store introduction pages on one reservation site. It is possible to set up multiple service introduction pages (=product introduction pages) for each store (=collection) and install a reservation wizard to accept reservations.

Q

Can it be used for pre-order sales on apparel e-commerce sites?

A

no. This is an app that accepts service reservations for beauty salons, personal training gyms, online services, etc., so it does not support reservation sales.

Q

Is it possible for Shopify partners to test on a development store before paying for it?

A

Sakurabook is a Partner Friendly app. You can try out all features for free and without limit on the development store on your Shopify partner-managed site.

Q

I signed up for a Sakurabook subscription on a Shopify partner's development store, but it's on hold and I can't use the free trial to test out the features.

A

If you individually contact us with your store name, etc., we will make it possible for you to use all the functions in the development store. thisFormthe SIM Application page.

Q

Please tell me about the payment method for reservations.

A

All payment methods that can be set up in Shopify can be used to settle reservation services. You can set up a number of payment services, including Shopify payments.

Q

Can I choose between "Pay now online" and "Pay at the store after service is provided" when making a reservation?

A

This is a function that can be set using Shopify's payment settings. Shopify has a POS function to make physical stores and EC omnichannel, so please check the Shopify site for details.

Q

Can I switch between the English and Japanese versions depending on the language of the site?

A

Automatic language switching is not possible.