Booking Wizard

This guide will walk you through the booking flow from customer booking to cart.

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Contents

Service reservation

  1. Once you are on the service product page of your Shopify store, you will see the Sakurabook booking wizard on the right.For the Service Appointment type, the first step is to select a staff member.View each staff member's profile picture, name, and biography.You can switch between staff members with the arrows or click their profile picture.After selecting the staff, clickNext button in the top left part of the page.

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  2. Once you've selected your staff, it's time to select dates and locations.Select a specific day. The first click is the start date, the second click is the end date.For short-term bookings, such as a few hours, click Same Day.Then select the desired location from the location drop-down menu.In addition, detailed price information is displayed below the calendar.

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  3. It looks like this when the day and location are selected. Click on the Next button.

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  4. Next step is to select a specific time. Select start time and end time using the dropdowns. You also see the precalculated price below. Click on the Next button when you are ready.

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  5. This is the summary screen. Customers can also add to their cart some AddOns for the service here. The summary price is automatically updated after you add the AddOn.

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  6. Updated view after AddOn is selected. Click on the Checkout button after everything is done. This button leads to the cart.

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  7. Next is checkout at the cart, order confirmation, and payment.This is similar to the general Shopify payment flow.

Rental space reservation

  1. Rental space reservationType, first select the desired date.The first click is the start date, the second click is the end date.For single day usage, such as several hours, click Same Day.Then select the desired location from the location drop-down menu.In addition, detailed price information is displayed below the calendar.

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  2. It looks like this when the day and location are selected. Click on the Next button.

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  3. Next step is to select a specific time. Select start time and end time using the dropdowns. You also see the precalculated price below. Click on the Next button when you are ready.

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  4. This is the summary screen. Customers can also add to their cart some AddOns for the rental. The summary price is automatically updated after you add the AddOn. In this example, there are no AddOns available for the rental space.

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Booking status

each reservationhas a total of four reservation statuses.Each status changes depending on how far the customer has progressed in the booking flow.

pending reservationThe status is that the customer has left a reservation in the cart, but has not yet paid.The reserved date/time will be temporarily reserved (about XNUMX hour).

Reservation abandonedYour status will automatically switch if you remain in pending booking status for more than one hour.The reserved day/time will be released.

Reservation refusedStatus occurs when the booking itself was successfully paid, but there were other conflicting bookings.In that case, a notification email is sent to both the Shopify site administrator and the customer. Your Shopify site's support representative should inform the customer of this situation.

Confirmed statusis if the reservation was paid successfully.The provision of the reservation service is officially confirmed on the reserved date/time.


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